Support
Manage customer tickets, response times and support team activity.
Open Tickets
128
+6.2%vs. last month
Resolved Today
42
+14.8%vs. last month
Avg. Response
1h 24m
-18.5%vs. last month
Satisfaction
94.8%
+3.1%vs. last month
Ticket volume
Support requests over the last 12 months.
Help center
Knowledge base status
Published articles86
Draft articles12
Views this month28.4k
Recommendation
Add articles for the top recurring ticket categories.
Support tickets
Review ticket priority, status, ownership and recent activity.
| Ticket | Customer | Priority | Status | Owner | Updated | Actions |
|---|---|---|---|---|---|---|
Unable to update billing details TCK-2048 | Northwind | High | Open | Maya | 4 min ago | |
Webhook delivery failed TCK-2047 | Orbit Labs | High | In progress | Ethan | 18 min ago | |
Need help inviting team members TCK-2046 | PixelCraft | Medium | Open | Sofia | 1 hr ago | |
Export report button not working TCK-2045 | CloudBase | Low | Resolved | Noah | 2 hr ago | |
Question about enterprise plan TCK-2044 | BrightStack | Medium | Resolved | Emma | 5 hr ago |